For call centres
Cloud call center software your agents run in a browser
Switchboard is a browser-based call centre phone system: inbound and outbound calling, queues and ring groups, live presence across the floor, recording and transcription on every call, and analytics that show what each agent actually did today.
You can create an account free and look around the dialer before buying a license.
Hardware and PBX costs keep climbing
There is nothing to install and nothing to rack. Seats are monthly and cancel anytime.
Supervisors cannot see the floor
Live presence and a real-time dashboard show who is online, on a call, on break or idle right now.
Dropped calls when a browser reloads
The customer stays connected while the agent's browser comes back, so a refresh does not end the call.
Quality reviews eat a manager's week
Transcripts, AI summaries and call ratings mean a review takes a minute instead of a full listen.
Inbound routing, queues and ring groups
Send each incoming call to the right group, in the order that suits the campaign.
- Round-robin or simultaneous ringing across a group
- Routing rules by number, campaign or time of day
- Business hours with after-hours voicemail and transcription
- Queue callbacks so a waiting caller is not lost
Outbound calling and follow-up
Agents work a list, log the outcome and get their next task without leaving the tab.
- Click-to-dial from a configurable contact and lead table
- Dispositions including Follow-Up, with a task list of everything owed a callback
- Scheduled callbacks and appointments with reminders
- A guided call script tab with collapsible, colour-coded sections
Monitoring, analytics and coaching
Measure the floor by the numbers that decide payroll and campaign spend.
- Talk time, answer rate, close rate and agent leaderboards
- Live viewer and availability boards you can share with a client
- Call ratings and notes tied to the recording and transcript
- Training guides and onboarding paths built into the app
Integrations and automation
Push every call and lead into the systems you already run.
- Outbound webhooks on call completion with recording, transcript and metadata
- Token-authenticated inbound webhooks for lead creation, updates and appointments
- A workflow builder for follow-up sequences and alerts
- CSV import and export for lists and reporting
Common questions
- What does call centre dialer software cost per agent?
- Seats are $40 a month for Basic and $60 a month for Premium, billed per agent. There is no setup fee and no contract.
- Is it a predictive dialer?
- No. Switchboard is a power and click-to-dial system with queues, routing and live transfers, which keeps agents compliant and conversations human.
- How many seats can I run?
- From one agent to a full floor. Seats are added or removed month to month, and 1 to 5 seats can be bought online without talking to anyone.
- Can supervisors see calls in progress?
- Yes. Presence, live call state and the dashboard update in real time, and every finished call is in the archive with its full trace.
Move your floor to the browser
Create a free account to look around, then add seats when you are ready. Numbers and extensions are ready in minutes.
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